Tenant Information
For useful information on issues such as lease agreements, rental bonds and your rights & responsibilities you can visit :
Consumer Affairs Victoria : www.consumer.vic.gov.au
Tenants Union Of Victoria : www.tuv.org.au
URGENT REPAIRS
In the event that you have an urgent repair and have made all attempts to contact the landlord or the agent on our emergency mobile 0410 459 943 or 0477 640 669, the following trades people are regular contractors that we have used previously.
General Maintenance
Propertyfix
0417 322 397
Dimitri
Locksmiths
Locks Unlimited
0148 549 083
Damien
Electrician
Northern Electrical
0419 549 051
Frank
Plumbers
Bond Plumbing
0411 704 473
David
D&M Plumbing
0418 179 222
Matt
Repair Request
We ask that you report to our office any non urgent repairs or maintenance to our office in writing. Urgent repairs can be phoned through and should be done so immediately to avoid risk of injury to persons or damage to the rented property. Repair requests can be faxed or emailed. It is recommended that if you have not heard from our office or a trades person within 48 hours that you contact our office to ensure your request has been received.
Rental Application
TENANCY ACCEPTANCE
We understand that finding and selecting a rental property is often difficult. We will process your application as quickly as possible, but please remember we may be processing many applications at the same time. To assist us please fill out ALL required details on the application and ensure your completed application is returned to our office as quickly as possible.
UNSUCCESSFUL APPLICATIONS
Should your application be unsuccessful you will be advised. However, should you wish to apply for another property we will hold over your application for you.
SUCCESSFUL APPLICATIONS
Should your application be successful you will be notified by phone and requested to confirm your tenancy. We require the leases to be signed and the bond to be paid in full to secure the tenancy. The property manager will supply you with these amounts at the confirmation of your tenancy. Keys will only be handed out when all parties have signed the tenancy agreement, Bond Lodgement Form, all monies have been paid and the tenancy has commenced. No action will be taken against the landlord or agent if the application is unsuccessful or upon acceptance should the premises be unavailable for occupation on the date for whatever reason.
Signing of tenancy agreements and the payment of the bond can be undertaken at the office indicated by your property manager. It is a policy of Ray White Heidelberg that all future rental payments are made via Bank cheque, direct debit or internet transfer as payment of monthly rent.
